Refund and Cancellation Policy
Pro is paid for one term at a time by UPI transfer. This page explains what happens if that payment is not accepted, and what happens when a term ends.
How paying for Pro actually works
It matters for everything below, so it is worth being precise. Payment is a UPI transfer, verified manually by an administrator. You send the money from your own UPI app to the account shown on the payment screen. SSCVeers is not in that transaction at all — no card is stored, no mandate is created, and no gateway holds the funds. You then submit the transaction reference and a screenshot, and a person checks it, usually within a few hours.
So the money leaves your account before anyone at SSCVeers has confirmed anything. The rest of this page exists because of that ordering.
If your payment is approved
Your account switches to Pro for the number of days shown for the plan you chose, counted from the moment of approval — not from when you sent the money. You can see the expiry date on the Pro page at any time.
If your payment is rejected
A submission can be rejected — for example if the transaction reference does not match a payment that arrived, if the amount is wrong, or if the same reference has already been used. When that happens, the submission is marked rejected with a note explaining why, and your account stays on the free plan.
Rejecting a submission does not move any money. There is no automatic reversal, because there was never a gateway holding the funds. If money genuinely left your account and Pro was not activated, that is exactly the case this policy has to answer:
Pro access begins the moment a payment is approved, so an approved payment is not refundable. Refunds are issued only where access was never granted: a submission that was rejected, a duplicate transfer for a period you already hold, or an amount transferred that does not match any plan. Ask through the support channel with your transaction reference and the refund goes back to the account you paid from.
If you are unsure whether your case qualifies, contact kumarpushu74@gmail.com with your transaction reference and the date, and it will be dealt with individually. Keep your UPI receipt.
If you change your mind
Ask at kumarpushu74@gmail.com and include your transaction reference. Whether a refund is possible, and within what window, is governed by the rule above. What we will not do is quietly ignore the request.
Cancellation
There is nothing to cancel, and that is a deliberate design rather than a missing feature:
- Pro is sold as a fixed prepaid term. When the term expires, the account returns to the free plan on its own.
- Nothing renews automatically. No payment instrument is stored, so no further amount can be taken from you without you starting a new payment yourself.
- There is therefore no subscription to cancel, no cancellation fee, and no notice period.
Cancelling mid-term — that is, ending a paid term early and getting part of the money back — is a refund question, so it is governed by the rule above rather than by anything automatic.
Closing your account
Closing your account is separate from money. You can ask for your account and data to be removed at any time by contacting kumarpushu74@gmail.com. Doing so during a paid term does not by itself entitle you to a refund of the remaining days — again, see the rule above.
What is not sold here
SSCVeers sells access to software only. Nothing physical is shipped, so there is no delivery, no shipping charge, no return of goods and no exchange. If you were looking for a shipping or returns policy, this is why there is not one.
Contact
SSCVeers, Patna, Bihar. Payment questions: kumarpushu74@gmail.com. See also Support and Terms of Service.